FAQs
Quick Questions
1. Shipping Policy Summary
- Regions We Ship To: Mainly UK, EU, USA, CA, AU, NZ, Latin America, Southeast Asia, and others.
- Shipping Costs: Currently offering free shipping (can be subject to change).
- Delivery Times: Typically 8-12 business days for most regions, but this can vary.
- Order Processing: Orders are processed within 2-5 business days.
- Tracking: Most orders include tracking, which will be emailed to you once the order is dispatched.
- Lost or Damaged Items: Contact us within 48 hours for damaged items; lost items will be investigated for a refund or replacement.
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2. Return & Exchange Policy Summary
- Return Window: You can return items within 30 days of receiving your order.
- Return Conditions: Products must be unused, in original packaging, with tags and proof of purchase.
- Non-Returnable Items: Personalized items, digital products, used or damaged goods, and perishable items.
- Free Returns: The first return per order is free. Additional returns from the same order may incur a shipping fee.
- Process: Use our Returns Hub by entering your order number and email.
- Refund Method: Refunds are processed to the original payment method within 5-10 business days, or as store credit.
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3. How can I track my order?
4. How can I return or exchange my order?
5. Do you offer technical support for your products?
Yes, we offer technical support for all our products. If you encounter any issues, you can contact us via our support form, or get in touch directly with our technical support team.
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