• Regions We Ship To: Mainly UK, EU, USA, CA, AU, NZ, Latin America, Southeast Asia, and others.
• Shipping Costs: Currently offering free shipping (can be subject to change).
• Delivery Times: Typically 8-12 business days for most regions, but this can vary.
• Order Processing: Orders are processed within 2-5 business days.
• Tracking: Most orders include tracking, which will be emailed to you once the order is dispatched.
• Lost or Damaged Items: Contact us within 48 hours for damaged items; lost items will be investigated for a refund or replacement.
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• Return Window: You can return items within 30 days of receiving your order.
• Return Conditions: Products must be unused, in original packaging, with tags and proof of purchase.
• Non-Returnable Items: Personalized items, digital products, used or damaged goods, and perishable items.
• Free Returns: The first return per order is free. Additional returns from the same order may incur a shipping fee.
• Process: Use our Returns Hub by entering your order number and email.
• Refund Method: Refunds are processed to the original payment method within 5-10 business days, or as store credit.
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Yes, we offer technical support for all our products. If you encounter any issues, you can contact us via our support form, or get in touch directly with our technical support team.

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